Terms And Conditions
Tourism Ventures Pty Ltd, Trading as Discovery Tours Australia & Northern Experience Eco Tours, hereafter called the "Operator"
Cancellation Policy:
For bookings made directly via our website. Other third party websites may have different policies.
Day Tours:
Cancellations received within 24hrs prior to departure and no shows are subject to 100% cancellation fee. Date changes are permitted (subject to availability)
In the unlikely event we are not able to operate a tour, due to weather conditions or unplanned operational events an alternate travel date will be offered or a full refund processed.
Extended Tours (3+ days) & Package Tours:
- Bookings cancelled more than 61 days prior to departure will incur a fee of 50% of deposit or $300 whichever is greater.
- Bookings cancelled between 60 and 44 days prior to departure will incur a fee of 25% of tour total.
- Bookings cancelled between 45 and 31 days prior to departure will incur a fee of 50% of tour total.
- Bookings cancelled 30 days prior to departure will incur a fee of 100% of tour total.
Bartercard Bookings:
All Bartercard bookings are 100% non-refundable and must be pre-paid 7 days prior to travel.
In the unlikely event we are not able to operate a tour, due to weather conditions or unplanned operational events, an alternate travel date will be offered or a full refund processed.
Conditons of Travel:
Passengers are picked up and dropped back at accommodation in the Cairns area or en route. The operator reserves the right to alter the itinerary and location of passenger accommodation, if necessitated by weather conditions or by any other unforeseen circumstances prevailing at the time of tour. The operator also has the right to substitute vehicles or an alternative operator, transport, and carrier. The Operator is unable to guarantee exact arrival and departure times and cannot be held liable for failure to make connections with other services or for any expenses incurred by the client as a result of weather conditions, mechanical defects, or any other unforeseen cause. If for any reason, the itinerary is altered, no refund is payable by the operator. The Operator reserves the right (without payment or compensation and whether before or after commencement of travel) to exclude any passenger if that passenger appears likely to endanger the health or safety of themselves or others or impair the comfort of other passengers; this includes any passenger who commits any illegal act.
The Operator reserves the right to change or alter your tour itinerary and carriers to those advertised without prior notice due to weather, road or operational requirements and would do so with full consideration of your safety and comfort. No refunds are given in these circumstances.
The Operator takes all care but holds no responsibility for loss, damage, injury or death incurred at any of its utilized accommodation providers and may change these providers without notice, making every effort to supply equal quality where possible.
The Operator are not responsible for any loss, damage, injury or death caused to a passenger by another passenger.
Itineraries are correct at time and are subject to change without prior notice.